Last updated: 22 May 2026

Privacy Policy

1. Data Controller

The data controller for your personal data is:

Musevent Productions SRL
54 avenue Louise, 1050 Brussels, Belgium
VAT / BCE: BE 0798.525.576
Email: info@musevent.com
Phone: +32 493 18 71 11

This policy applies to the following services operated by Musevent Productions SRL (collectively, “the Service”):

• Website: musevent.com (and subdomains)
• Desktop client platform: my.musevent.com
• Musevent mobile application — iOS (App Store) and Android (Google Play Store)

2. Data we collect

2.1 Data you provide directly

When you fill out a form (quote, contact, booking, registration), we collect:

• First and last name
• Email address
• Phone number
• Event information (date, venue, type, number of guests, budget range, musical preferences)
• For invoicing: billing address, company name, VAT number (if applicable)
• Any message or content you send us via forms or email

2.2 Data collected automatically

When you visit our website or use our application, we automatically collect:

• IP address (anonymised for analytics)
• Browser type and version
• Operating system (iOS, Android, Windows, macOS)
• Pages visited, time spent, navigation path
• Traffic source (direct link, search engine, social network)
• For the mobile app: advertising identifier (IDFA on iOS, AAID on Android) — only if you consent via your device's system prompt

2.3 Data we never collect

• Banking data (payments are processed by PCI-DSS certified providers; we never store card numbers or IBANs)
• Biometric data
• Special category data (ethnic origin, political opinions, religion, health, sexual orientation)

3. Legal basis and purposes of processing

In accordance with Article 6 of the General Data Protection Regulation (GDPR), we process your data on the following legal bases:

3.1 Performance of a contract (Art. 6.1.b GDPR)

• Issuing quotes and commercial proposals
• Booking management and event coordination
• Invoicing and payment tracking
• Communication related to the service provided

3.2 Legitimate interest (Art. 6.1.f GDPR)

• Service improvement through usage analytics
• Fraud and abuse prevention
• Commercial communications about services similar to those you have already requested (with the right to object at any time)

3.3 Consent (Art. 6.1.a GDPR)

• Non-essential cookies (analytics, marketing — see section 6)
• Newsletter subscription
• Mobile app push notifications
• Marketing communications to prospects

3.4 Legal obligation (Art. 6.1.c GDPR)

• Retention of accounting records for 10 years (Belgian Code of Companies)
• Responding to requests from competent authorities

4. Retention periods

5. Sharing your data

We never sell your data. We only share it with providers necessary to deliver the Service, under contract and confidentiality obligations:

5.1 Technical providers (GDPR sub-processors)

• Vercel Inc. (United States) — website and application hosting. EU-US Data Privacy Framework certified.
• Neon Inc. (United States) — Postgres database (EU region).
• Airtable Inc. (United States) — contact management and CRM. EU-US Data Privacy Framework certified.
• Google Ireland Ltd. (Ireland, EU) — Google Analytics 4 (anonymised), Google Workspace for emails.
• Resend Inc. (United States) — transactional email delivery.
• Cegid (France, EU) — invoicing and accounting software.

5.2 Business partners

To deliver a service, we share only the strictly necessary information (date, venue, event type, client name) with:

• Artists confirmed for your event
• Partner technical providers (sound, lighting, stage) where applicable
• The venue (in case of logistical intermediation)

5.3 Authorities

We may have to transmit your data to competent authorities only if required by law (judicial subpoena, tax audit, etc.).

6. Cookies and similar technologies

Our website uses cookies and similar technologies to function and improve your experience. We distinguish between:

6.1 Strictly necessary cookies

These cookies are essential for the website to function (session, language preferences, security). They do not require consent.

6.2 Analytics cookies

We use Google Analytics 4(Measurement ID: G-GQQBZ4MM9S) to anonymously measure our website's audience. Data is retained for 14 months and is never used for targeted advertising.

Learn more: Google's privacy policy.

6.3 Managing your consent

You can accept or reject non-essential cookies at any time via your browser settings, or contact us at info@musevent.com to exercise your right to withdraw consent.

7. Musevent mobile application

In addition to the data listed in section 2, our iOS and Android application may collect:

• Device identifiers — IDFA (iOS), AAID (Android), only with your explicit consent through the OS system prompt.
• Push notifications — Device token only if you enable notifications. You can disable them at any time in your device settings.
• Crash and performance data — To diagnose bugs and improve stability. Anonymised.

The application does not collect your precise location, your contacts, your photos, your microphone or camera without explicit action on your part.

8. Transfers outside the European Union

Some of our providers (Vercel, Neon, Airtable, Resend) are based in the United States. For these transfers we rely on:

• The EU-US Data Privacy Framework for certified providers
• Standard Contractual Clauses approved by the European Commission for others

9. Your rights

In accordance with the GDPR (Articles 15 to 22), you have the following rights regarding your personal data:

• Right of access — Obtain a copy of the data we hold about you (Art. 15).
• Right to rectification — Correct inaccurate or incomplete data (Art. 16).
• Right to erasure(“right to be forgotten”) — Request deletion of your data under the conditions provided by law (Art. 17).
• Right to restriction of processing (Art. 18).
• Right to data portability — Receive your data in a structured, machine-readable format (Art. 20).
• Right to object — Object to the processing of your data, in particular for direct marketing purposes (Art. 21).
• Right to withdraw consent at any time, without affecting the lawfulness of prior processing.
• Right to set post-mortem directives regarding the fate of your data after your death.

To exercise these rights, contact our data protection officer:

Mehdi Benallal
Data protection officer — Musevent Productions SRL
Email: mehdi@musevent.com
or info@musevent.com

We may ask for proof of identity to process your request. We will respond within a maximum of 30 days from receipt of the request.

10. Filing a complaint with the supervisory authority

If you believe your rights are not being respected, you can file a complaint with the Belgian Data Protection Authority:

Data Protection Authority (APD / GBA)
Rue de la Presse 35, 1000 Brussels, Belgium
contact@apd-gba.be
www.dataprotectionauthority.be

11. Security of your data

We implement technical and organisational measures to protect your data: HTTPS/TLS encryption, restricted access to authorised collaborators, hosting with compliant providers (ISO 27001, SOC 2), regular backups.

As no transmission or electronic storage method is infallible, we cannot guarantee absolute security. In the event of a data breach, we commit to informing you within 72 hours in accordance with Article 33 of the GDPR.

12. Minors

Our service is not intended for minors under 16 years of age. We do not knowingly collect data about persons under 16. If you are a parent or guardian and become aware that your child has provided us with data, contact us at info@musevent.com and we will delete it without delay.

13. Links to third-party sites

Our website may contain links to third-party sites (social networks, partners, providers). We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policy.

14. Changes to this policy

We may update this policy to reflect legal, technical or business developments. The last updated date appears at the top of the document. For substantial changes, we will notify you by email or via a prominent notice on the website.

15. Contact

For any question relating to this policy:

Email: info@musevent.com
Phone: +32 493 18 71 11
Mail: Musevent Productions SRL, 54 avenue Louise, 1050 Brussels, Belgium
Web: musevent.com/contact